pt gaming app FAQ

pt gaming app is strictly a 21+ platform. You must be at least 21 years old to register and play. By submitting your registration, you confirm you meet this age requirement. We reserve the right to request a government-issued Philippine ID to verify your age at any point. Accounts confirmed to belong to underage players will be permanently closed.

No — each person may hold only one active account. Duplicate registrations are prohibited. If a duplicate account is discovered, it will be closed and any balance may be withheld. If you already have an account, please log in rather than registering again.

KYC (Know Your Customer) is the identity verification process required before your first withdrawal. You will need to submit a valid Philippine government-issued ID — for example, a PhilSys card, passport, driver's licence, or UMID — along with a selfie for face matching. Completing KYC early in your account lifecycle avoids delays when you're ready to withdraw.

Contact support at [email protected] with your account details and the updated contact information. Changes to registered contact details may require identity verification before they are applied, to ensure your account security is maintained.

All accounts, deposits, and withdrawals on pt gaming app are in Philippine Peso (PHP). There is no currency conversion involved — your balance is displayed and managed entirely in PHP.

pt gaming app supports Philippine Peso deposits through local bank transfer and qualifying e-wallets. Common local options include Philippine online banking and mobile banking services, as well as e-wallets available in the Philippines such as GCash and Maya. The exact payment options available to your account are shown in the deposit section once you're logged in.

Deposit processing times vary by payment method. Most deposits are credited to your account quickly once confirmed by the payment provider. If a deposit does not appear after the expected processing time, contact support at [email protected] with your transaction reference number.

Before your first withdrawal, you must complete KYC verification by submitting a valid Philippine government-issued ID and selfie for identity confirmation. Withdrawals are processed to the same payment method used for the original deposit where possible. If you encounter any issues with your withdrawal, contact support directly.

pt gaming app offers a full range of online gaming options popular with Filipino players, including:

• Live dealer casino games (baccarat, roulette, blackjack, and more)
• Online slots across a variety of themes and formats
• Sports betting on basketball (PBA, NBA), volleyball, boxing, football, esports, and international events
• eBingo and online poker

Browse the full selection in the Game Lobby.

No download is required. pt gaming app is fully accessible through any modern mobile or desktop browser. The platform is optimised for mobile use — players in Manila, Cebu, Davao, and anywhere else in the Philippines can play directly from their browser without installing a separate app.

Yes. The Sports section on pt gaming app includes betting markets on Philippine Basketball Association (PBA) games, along with NBA, international football, boxing, volleyball, and esports. Specific available markets and events can be viewed in your account once logged in.

Available promotions are visible to registered, logged-in players. Offers vary over time and are applied to accounts according to their individual terms. pt gaming app does not publicly advertise specific bonus percentages, amounts, or wagering requirements — check the promotions page once you're logged in for current offers.

Your pt gaming app account is protected by SSL encryption, which secures data between your device and our servers. Login sessions may trigger OTP verification sent to your registered Philippine mobile number, particularly on new devices or after periods of inactivity. Never share your password or OTP codes with anyone — pt gaming app staff will never ask for them.

First, double-check that you are entering the correct mobile number or email address, and that Caps Lock is off when typing your password. If your OTP is not arriving, wait 60 seconds before requesting a new one and check your network signal. If multiple failed login attempts have temporarily locked your account, or if you believe your account has been compromised, contact support at [email protected] immediately.

pt gaming app provides built-in responsible gaming tools including:

• Deposit limits — set daily, weekly, or monthly PHP caps on your account
• Session time reminders — receive alerts after a set playing duration
• Cool-off periods — temporarily pause deposits and play without closing your account
• Self-exclusion — lock your account for a defined period or permanently
• Activity history — review your full gaming and transaction history at any time

See the Responsible Gaming page for full details on how to use each tool.

Log in to your account and navigate to the responsible gaming or account settings section to activate a cool-off period or self-exclusion. If you need the restriction applied immediately and are having difficulty navigating the settings, contact support at [email protected] and the team can apply it manually on your behalf.

No. Gaming on pt gaming app — including casino games, online slots, and sports betting — is entertainment, not a reliable income source. All outcomes involve chance, and the mathematics of casino and sports betting means most players lose more than they win over time. Never play with money you need for rent, bills, food, or savings. If gaming is affecting your finances or wellbeing, use the self-exclusion tool or contact support.